Controller not connecting? Start here.

01. Rule out low power

Charge the controller or use known-good batteries. Disconnect it from nearby devices it may have paired with previously.

02. Try a data-capable cable

Some USB cables charge only. Connect directly to the console or PC using a known data cable, avoiding hubs for this check.

03. Pair with the right device

Follow the manufacturer’s pairing instructions for your exact model. Pairing buttons and reset procedures differ between controllers.

04. Separate game and device problems

Test another game. On PC, check whether the operating system recognises the controller. If it works elsewhere, review that game’s input settings and any duplicate remapping tools.

05. Escalate with useful details

Note the model, wired or wireless connection and indicator-light behaviour. Use official support if basic checks fail; do not open hardware under warranty without checking its terms.